Bought this to keep track of my daughter's texts and GPS locations mainly.

The first time I installed it, the code you enter in the phone did not take you to the login page. After sending a message to their tech support dept, I received a quick reply in about 3 hours. I was impressed with the quick response.

Tech told me to reinstall, using a different web address, and instructed me to turn the phone off and back on after installation to be able to use the command code. Why this wasn't in the instructions, I have no clue!

After reinstalling, the next day the logs showed exactly 4 texts early in the morning and no calls. The texts were over a 15 minute period. After that - NOTHING!!! I again sent a message to tech support, and it has been 4 1/2 days now and still no reply, although the web site promises support 24/7, with questions answered in 24 hours, "but normally MUCH sooner". What a joke!

My daughter also began complaining that her phone was acting up and kept locking up when she tried to make calls or send texts, and she noticed that some people were texting her and she wasn't receiving them. The next 36 hours went by with no logs at all.
The next day, logs seemed to work a little better. I noticed that I was getting lots of texts and call records and thought everything was good, although GPS was still non-functional. I added an amendment to my original request to tech, which of course I still haven't gotten any response to. I did notice that some calls I made to my daughter, and texts I sent her still were being missed by the logs.

After searching through their sales site, I found two disclaimers stating that URL records only worked on the iPhone, and that GPS only worked on the iPhone and some Windows Mobile devices, but the main pages all stated that service included GPS and URL logging and no mention of only on certain devices.

I again added an amendment to my support request, this time stating that I was extremely unhappy that the product did not work as advertised and that I expected the problem to be resolved or my money refunded. I also noticed that although 3 days had passed since the initial request, the status was still "Awaiting assignment to a Specialist".

I have now had this product for 6 full days, and the text and call logs are still missing some incidents. Also noticed that some texts are duplicated 2 or 3 times. I don't know if it is occurring on my daughter's phone as well, but I have received some texts from her that are duplicates.

Overall, I would NOT recommend this product to anyone! I seriously doubt I will ever see my money refunded, but thank goodness that I only purchased the 3 month subscription for $49.99 and used a coupon code that saved me $5 instead of signing up for the year for the $99.99 subscription price!

STAY AWAY FROM THIS PRODUCT!!! The product does NOT work as advertised, and once they have your money, the company has no interest in supporting it!